Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a casino we should take a look at? This page covers how to reach the Non Gamstop Casinos team and what you can expect once you do.
How to Email Us
Email is the best way to get hold of us. Write to us at [email protected] and a member of the editorial team will read your message personally. We do not rely on automated replies to close out enquiries — you will hear back from someone who has actually looked at what you sent.
We aim to respond within two working days. If your enquiry is detailed or involves checking facts on a specific brand, it may take a little longer, but we will always follow up.
A short summary of what your message is about — a review query, a correction, a general question — helps us route it to the right person and get you a useful answer faster.
What You Can Get in Touch About
- Reviews and ratings — Questions about how we rate and rank the operators featured on our list of the best non Gamstop casinos, or why a particular site sits where it does.
- Offer accuracy — Welcome bonuses, free spins packages and wagering terms change frequently at operators outside the Gamstop scheme. If you have come across an offer that looks different from what we've published, tell us and we will check it.
- Corrections — If any detail on the site looks out of date, including licensing information, payment options or an operator's terms, flag it and we will review it against the source.
- Content suggestions — Ideas for topics you would like us to cover, whether that's a specific payment method, a newly launched site, or a comparison you think is missing.
- General enquiries — Anything else related to how the site works or how we cover this sector.
Before You Write In: A Few Things to Know
We are an independent comparison resource. We do not operate any casino, hold customer funds, or process withdrawals, so we cannot resolve account-specific disputes, verify a player's identity, or intervene in a payout issue with an operator. Those matters sit with the casino itself and, where relevant, its licensing authority. If you contact us about a problem with a specific site, we can point you toward the operator's own support channels, but we cannot act on your behalf.
Similarly, we don't manage self-exclusion registrations. If you're looking to add or remove yourself from GAMSTOP, or want to understand how self-exclusion works at operators outside that scheme, that's a separate process handled directly by the relevant service or casino, not something we can action through this contact page.
Responsible Play and Support Enquiries
Gambling should stay enjoyable and within limits you have set for yourself. If your message touches on wanting support around your play — whether that's setting deposit limits, taking a break, or finding help outside of a formal exclusion scheme — mention it, and we will point you toward appropriate support resources rather than leaving that unanswered.
How We Handle Your Message
Every email is read individually. We do not share your details with the casinos we review, and we do not use contact enquiries for marketing purposes. If your message leads to a correction or an update on the site, we will let you know once it has been made.
Thank you for taking the time to reach out. Whether it's a quick question or detailed feedback on our coverage, we read every message and use it to keep our reviews of casinos not on Gamstop, their bonuses, and their free spins offers as accurate and useful as we can make them. Players must be 18 or over to use the services discussed on this site.